Refund, Return & Exchange Policy

At Clove & Mint, we prioritize product quality and customer satisfaction. However, due to the nature of cosmetic products and hygiene considerations, our policy is outlined as follow.

1.No Refunds

Due to hygiene and safety concerns, we do not offer refunds on any purchases unless the product is damaged, defective, or expired. Please review all product details carefully before placing your order.

2.No Exchanges

We do not accept exchanges once a product has been purchased. Kindly double-check your items before confirming your order.

3.No Returns

All sales are final. We do not accept product returns.
We strongly encourage reviewing product descriptions, specifications, and shades thoroughly to ensure the right selection.

4.Refused / Returned Packages

In case your package is refused or returned to us, any further dealings will be carried out on 100% advance payment only.

 

Damaged, Defective, or Expired Products

We carefully inspect and pack every order, but in rare cases where issues occur, we’re here to help.

If you receive a damaged, defective, or expired product, we offer the following resolution options based on the severity of the issue and your preference:

1.Options

·       Replacement – A new product will be shipped at no extra cost.

·       Full Refund – If the product is unusable and a replacement isn't feasible.

·       Partial Refund – If the issue is minor and the product is still usable.

·       Store Credit – You may opt for store credit toward your next purchase.

2. Important Guidelines

·       Contact us within 24 hours of receiving your order.

·       Provide clear photo/video evidence showing the issue (e.g., damaged packaging, faulty product, expired date).

·       The product must be unused, unopened, and in its original packaging.

3. Refund Processing Time

Approved refunds will be processed within 2–3 business days. Please allow additional time for the amount to reflect in your account, depending on your bank or payment provider.

4. Contact Us

If you have any questions or concerns about your order, feel free to reach out:

WhatsApp: +92-336-0457969
We are here to assist you and ensure a smooth, worry-free shopping experience.